Refund policy

Last updated: September 29, 2026

14-day free returns

If you're not satisfied with your purchase, you can return it within 14 days of delivery for a full refund. Return shipping is free: we send you a prepaid return label.

How to start a return

Email contact@geopointsupply.com with your order number and the reason for the return.
We reply with a prepaid return label and packing instructions, usually within one business day.
Pack the item securely with all accessories, cases, batteries, cables and documentation it came with, preferably in its original packaging.

Condition of returned items

Items must be returned in the same condition they were delivered in, with everything that was included. We inspect every return on arrival. If an item comes back damaged, incomplete or showing use beyond normal inspection and testing, we will contact you before deducting the cost of the missing or damaged parts from the refund.

Software licenses or subscriptions that have been activated or transferred to your account can only be refunded if the software provider allows the license to be transferred back.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Your bank may take a few additional days to post it.

Damaged or incorrect items

If your order arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with photos. We will arrange a free return and send a replacement or issue a full refund, whichever you prefer.